#1 - The New Me™ Five-Star Standard of Quality Guarantee
(TOUCH UP SURGERY - POST OPERATIVE YEAR)
The New Me™ Surgical Institute is committed to providing the highest standard of quality care in Cosmetic Surgery. We go out of our way to provide the best results possible because we strongly believe that "the better our patients look the better we look". The surgeons at the New Me Surgical Institute are some of the best surgeons in the profession of cosmetic surgery. Even for the best and most skilled surgeons in the world, only approximately 50% of the outcome and result is contributed to the surgeon's work. The other 50% depends primarily on the complex nature of each individual patient's body and the unpredictable and different healing capacity of each individual. Hence the most ethical, honest, most proficient and experienced cosmetic Surgeons in the world under no circumstances can guarantee perfect or even good results.
Sometimes a procedure has to be repeated. Approximately less than 2% of the patients undergoing cosmetic surgery may need a touch-up procedure to improve the results. In the event a patient should need a touch up surgery within a one year period following the surgery there will be no surgical professional fees (surgeons' fees) charged to the patient; except for a minimum operating room fee of $950.00 for use of the O.R., Surgical tray and anesthesia.
If you have any concerns about your results, you can always contact our Medical Director, Dr. Shane Sheibani, who will gladly address your concerns.
#2 - The New Me™ Five-Star Standard of Customer Service Guarantee
The New Me™ Institute, we guarantee excellence of service. Here's proof of our commitment...
If you are not happy with your level of service, we are not happy! And we will back it up with a reward to you for helping us correct any deficiencies in your care or service. Is service an outdated concept? Are you tired of being treated like just a number or someone else in line? Well, so are we. That kind of treatment stops here -Guaranteed.
As Director of the New Me™ Institute, let me explain. Our promise to you is real and something that other facilities can only talk about. We believe that your care, comfort and safety are foremost. It has been the foundation of our success for many years. Each and every employee has been designated a Patient Service Provider © that is committed to your satisfaction with our facility and patient care.
If you encounter any deficiency in our level of service that needs improvement, not only will we do everything possible to correct the situation, we will reward you for helping us improve. Guaranteed !.
Once you have identified an issue or concern, if we cannot promptly resolve your concern, we will give you a $10 gift certificate towards a purchase from some of Los Angeles' finest retailers. This our way of saying 'thank you' for sharing your experience and helping us improve even more. We believe this "rewards for improvement" program is not only unique, but not possible without 100% commitment to your satisfaction.
Here's what we guarantee...
For current patients that need to speak with a physician or clinical staff after hours for an urgent medical problem, we provide a medical answering service that will accept your call and direct it to a staff member promptly. You will receive a response within 30 minutes. Guaranteed.
If you call our facility before 12 noon with a medical concern, question or need staff assistance, your will be contacted by the end of that working day. If you call after 12 noon, we will make every effort to address your concern immediately, but no later than noon the next working day. Guaranteed |
